Returns

WILL I HAVE TO PAY FOR THE RETURN SHIPPING?

To return your product please contact info@tui-b.com. Return shipping costs are at the expense of the customer. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance. We don’t guarantee that we will receive your returned item. Any exchanges will be sent back to you FREE of charge.

HOW LONG DO I HAVE TO RETURN ITEMS?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

WHAT IF MY RETURN ISN'T ACCEPTED?

The only reason we won't accept your return is if you don’t follow our guidelines. If you send something back to us and we cannot credit you for it we will not return it to you. If you would like it shipped back to you we will take a credit card payment for the shipping costs or it will remain in our returns centre for 90 days before being discarded. Shipping costs will vary based on your location.

WHAT IS YOUR RETURNS POLICY?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@tui-b.com

MY PRODUCT IS FAULTY - WHAT CAN I DO?

If you believe your item is faulty, you must contact info@tui-b.com explaining the fault. We will deem the item faulty at our discretion under our warrenty policy. If the item has been misused, or the care instructions have not been followed you will not be eligible to claim the item as faulty. If your item is indeed faulty, we offer a store credit. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance. This policy applies to all national and international orders.