Orders

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment by Visa, Master Card, Amex and PayPal.

HOW DO I KNOW MY ORDER HAS BEEN RECEIVED?

Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us immediately at info@tui-b.com

If you don’t receive an order confirmation e-mail from us within 24 hours of placing your order check your Junk folder in case our emails are going there. We may also have the incorrect email address registered with your name. Please check your account details to ensure your e-mail address has been entered correctly.

If you still cannot see why you haven’t received one please e-mail info@tui-b.com and we’ll look into it for you. 

WILL YOU RE-STOCK ITEMS THAT HAVE SOLD OUT?

We generally do not re-stock items that have sold out as we like to offer new designs and often have limited numbers of garments, these products may be re run in the future but it is not guaranteed. If you have a question about a particular item, please contact us at info@tui-b.com

WILL I NEED TO SIGN FOR MY ORDER?

Yes, we recommend that you provide us with an address where someone will be available to sign for the delivery. If nobody is home when delivery is attempted a “Card to Call” will be left. You can then arrange for redelivery or collection.

IS IT SAFE TO ORDER ONLINE?

Yes, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Credit card transactions are made with a reputable credit card processing company. Customer information is only stored on our secure database and not used for anything other than authorised promotions or internal reference.