Delivery

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please note that these are estimate delivery dates and are working days. Delivery time is measured from when your order is dispatched and do not include any hold ups that may occur due to local custom procedures. Orders are dispatched multiple times everyday from Monday to Friday.

CAN I RETURN MY ORDER?

You can return your online order all you need is your order invoice as proof of purchase.

HOW CAN I TRACK MY ORDER?

When your order has left us you will receive an automated e-mail with a tracking reference. Please allow a couple of hours for this to register in the system before tracking it as information will not be available immediately.

WHY AM I CHARGED DUTIES AND TAXES AND WHAT ARE THEY?

Duties and sales taxes are import charges that are a part of government policy for your state that dictate the charges that are payable by the consumer when importing foreign goods. Sales Taxes are present in most economies and are generally included in the sale price of an item at your local retail store, when purchasing online the government collects that tax on the way into the country and the seller has not paid them the sales tax because the state of origin is different from the state of destination. Duties are a government charge for importing goods from a foreign place. These are in place as a disincentive to purchase off shore made goods and encourage local spending.

WHAT COURIER PROVIDERS DO YOU USE?

We use myHermes for United Kingdom orders and Royal Mail for the rest of the world.

HOW IS THE TIME OF DELIVERY MEASURED?

The time of delivery is the time in transit. So the days are measured from the time the order is dispatched. You will be emailed your tracking number when your order is dispatched.

CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?

We are unable to deliver directly to PO Box addresses.